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Desk-Side Support

​System support specialists troubleshoot hardware problems and find fixes for them. This work involves computers, phones, safes, printers, and all digital systems connected to the network. In addition to handling hardware, system support specialists also test software programs for defects and bugs. Installing and configuring computer hardware, software, systems, networks, printers, and scanners, monitoring and maintaining computer systems and networks, responding in a timely manner to service issues and requests, providing technical support across the company (this may be in person or over the phone), setting up accounts for new users, repairing and replacing equipment as necessary, testing new technology, and possibly training junior staff members.